1. Digital Resource Policy
Because our products are digital, resources are normally not eligible for a refund once they have been accessed or downloaded. After a file is unlocked or stored on your device, we are unable to accept a return.
2. Credit Purchases
Credits bought on Academio808 cannot be transferred or refunded after they appear in your wallet, except where a billing error occurred on our side.
3. Failed Payments
Payments that fail or are cancelled will not add credits to your account. If money left your account but the transaction is marked as failed, please refer to the help section below.
4. Duplicate Payments
Duplicate charges can be reviewed. If you mistakenly completed the same credit top-up more than once in a short period, get in touch with us. Any refund depends on the Paystack transaction status and on whether the extra credits have already been used.
5. Downloaded Resources
If a file is corrupted, cannot be read at all, or is significantly different from its description, please reach out to support. At our sole discretion, we may return the credits you spent to your Academio808 wallet.
6. Premium Access
Premium subscriptions renew automatically on a recurring basis. You can cancel at any time to stop future charges. Partial refunds are not issued for unused days left in a current billing period.
7. How to Request Help
If you were charged but your credits did not arrive, contact support right away. Payment issues should be reported within 7 days. Include your transaction reference, phone number, and account email so we can trace the payment.
8. Contact
Please send all refund requests and billing questions to our billing team at support@academio808.com.